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Terms & Conditions

Effective Date: 14 MAY 2025

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Welcome to Print to Create 3D (“we,” “us,” or “our”). By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

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1. About Us

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We are a UK-based business providing 3D printing services and custom-made products.

 

You can contact us at:

Email: printtocreate3d@gmail.com
Business WhatsApp: +44 7448 499878

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2. Products and Services

We offer 3D-printed products/services, including custom models, ornaments, miniatures, planters, functional and prototype prints, and other print-on-demand items. All items are made to order using high-quality materials. Due to the nature of 3D printing, slight imperfections or variations may occur and are not considered defects.

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3. Ordering and Payment

  • All prices are listed in GBP (£) and include VAT where applicable.

  • Payment must be made in full at the time of ordering.

  • For custom orders, a payment link will be sent via Email once you have reviewed and accepted the quote.

  • We reserve the right to cancel or refuse any order for reasons including errors in pricing, availability, or suspicion of fraud.

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4. Custom and User-Submitted Designs

If you provide us with a design or model to print, you confirm that you own or have the legal right to use it. We are not responsible for any copyright or intellectual property violations related to customer-submitted files. We reserve the right to refuse to print designs that we believe may be illegal or infringe on others’ rights.

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5. Shipping and Delivery

  • We ship within the UK and to selected international destinations.

  • Buyers are responsible for paying any taxes at the point of sale, customs charges, import taxes, TARIFFS, or any other fees related to the shipping and delivery of your order other than the original shipping cost. No refund will be given due to failure to pay the appropriate fees and collect your order as per your local postal services terms and conditions and your country/state's law.

  • Delivery times vary based on production time and shipping method. Estimates are provided at checkout but are not guaranteed.

  • You are responsible for providing accurate delivery information. We are not liable for delays caused by incorrect addresses or courier issues.

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6. Production and Turnaround Times

All of our products are made to order. The standard turnaround time is currently estimated at 2 to 16 weeks, depending on the size and complexity of the order, and our current workload.

Please note that these timeframes are estimates and may vary due to factors such as seasonal demand, supply chain delays, or technical issues. We will contact you if we expect a significant delay in fulfilling your order.

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6a. Priority Service

If you need your order faster, we offer a limited priority production service for an additional £25 per order. This service can significantly reduce turnaround time, subject to availability.

Priority slots are limited and must be requested in advance. To check availability and arrange this service, please contact us at printtocreate3d@gmail.com before placing your order.

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7. Cancellations and Refunds

Under the Consumer Contracts Regulations, custom-made and personalised items are exempt from cancellation once production has started. However, due to the nature of the business, please note that production is deemed to have started once the payment has been made. Any cancellation requests after payment has been made will incur a 25% fee of the final value to recover any time and materials lost. 

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8. Returns and Faulty Goods

We do not accept returns for custom or made-to-order items unless the item is faulty or damaged on arrival. If you receive a defective item, contact us within 14 days of receipt with your order number and photos of the issue. We may offer a replacement, repair, or refund as appropriate.

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9. Intellectual Property

All designs, images, content, and branding on this website are the intellectual property of Print to Create 3D and may not be copied, distributed, or used without our written permission.

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10. Limitation of Liability

We are not liable for any indirect or consequential loss or damage arising from the use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question.

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11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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12. Changes to These Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page. Your continued use of our website and services constitutes acceptance of any updates.

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13. Safety Disclaimer and Age Suitability

Our 3D-printed products are intended for decorative, display, or hobby use only. They are not toys and should not be handled or used by young children.

  • Some items may contain small parts, sharp edges, or fragile components that present a choking hazard or risk of injury if misused.

  • These products are not suitable for children under the age of 12.

  • Adult supervision is recommended for anyone under 18 years of age using or handling our products.

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By purchasing from us, you acknowledge that:

  • You are responsible for using our products safely and appropriately.

  • We are not liable for any injury, damage, or harm resulting from improper use, modification, or mishandling of any item.

  • It is your responsibility to ensure our products are used in a safe environment and kept out of reach of young children or vulnerable individuals.

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Always use common sense and caution when handling 3D-printed items.

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14. Contact Information

If you have any questions about these Terms and Conditions, please contact us by Email: printtocreate3d@gmail.com

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